Further development Youth Desk started with hearing the youngsters, external partners and the colleagues from the Youth Desk. The youngsters and youth coaches (professionals) are the target group. The Chat-plates (placemats) started in 2015 as a result of so called �Consultation rounds� and �Mirror Sessions� of the Youth Desk Rotterdam. This was based on the book named �De Verdraaide Organisatie� (The Twisted Organization), which talks about working with good intentions. We started with �Consultation rounds� with external partners, such as youth workers, city officials and youngsters, to discuss the desired level of service. The same was done in the �Mirror Sessions� with employees/colleagues of the organization. Question for the both sessions: when supporting youngsters is our main goal, tell us how to provide them the best service. The outcome of some of the sessions were gathered together. Instead of making a whole bookwork, which is mostly not understandable for most of the youngsters and colleagues, an illustrator was hired to make placemats. After that, the illustrator made an impression of each session of the conversations and meetings. This was discussed in the groups again and the feedback was very positive; these placemats made conversations visual and understandable for partners, staff, but most importantly, for all our youngsters. These placemats can even show the emotions of youngsters and professionals in a conversation. For youngsters, they have recognition and feel heard. These placemats are now used to visualize our processes and our meeting with youngsters and is embraced by the organization, youngsters and professionals. They give a view of how the system is organized and how the service is arranged. For people not willingly to read long memos or bookwork this is a perfect solution to show what you mean and how you do it. We use these placemats for the intake process, WMO trajectory, absenteeism process and application for welfare payments.